Frequently Asked Questions About Roofing

Do you offer free roofing estimates?

Yes, absolutely. We provide free roofing estimates for homeowners and commercial property owners. When you request a quote, we typically provide multiple options—ranging from minor repairs to full replacements—so you can choose the best fit for your budget and needs.

Do you handle commercial roofing projects?

While we are a leading residential roofing contractor, we also have a dedicated commercial roofing division. Whether you need a roof for a single-family home or a large commercial property, our team has the expertise to handle projects of any scale.

What types of roofing materials do you install?

We specialize in high-quality materials, including:

• Asphalt Shingles: Featuring Owens Corning products for maximum durability.
• Metal Roofing: Including durable rib panels and sleek standing seam metal roofs.
• Flat Roof Solutions: Ideal for modern homes and commercial buildings. Each material is selected for its longevity, cost-effectiveness, and aesthetic appeal.

How is the cost of a new roof determined?

As a transparent roofing contractor, we calculate the cost of a new roof based on:

• Total square footage (size).
• Chosen material type (shingles vs. metal).
• Roof complexity (pitch and angles).
• Labor and removal of old materials. We provide a detailed roofing quote after a thorough on-site inspection.

Do you offer a warranty on your roofing services?

Yes. We provide up to a lifetime manufacturer’s warranty on materials and a separate workmanship warranty on our installation. Your peace of mind is our priority, and we stand behind the quality of every roof we install.

How long does a typical roof replacement take?

Most of our residential roof replacements are completed in just one day. For larger or more complex roofing systems, the project may take 1–2 additional days. We work efficiently to minimize disruption to your daily routine.

Do I need to be home during the roof installation?

It is not necessary for you to be home, though we do require access to the property. Our team ensures that all work areas are secure and that your landscaping and property are protected throughout the process.

Should I repair or replace my roof?

Our experts provide honest roof inspections to determine if a simple roof repair is sufficient or if a full roof replacement is necessary. We consider the age of the roof, the extent of the damage, and your long-term budget.

How do you handle old roofing material disposal?

We prioritize a clean job site. All old materials are removed safely and disposed of according to local regulations. Before installing your new roofing system, we inspect the underlying deck structure to ensure it is stable and rot-free.

Is Charlestown Roofs licensed and insured?

Yes. Charlestown Roofs is a fully licensed and insured roofing company. We carry comprehensive liability insurance and workers’ compensation to protect our clients, our employees, and your property.

How do you protect my landscaping during construction?

We treat your home like our own. We use specialized protective coverings for your landscaping and strategically position our equipment to manage waste and prevent any property damage.

Can you help with roof inspections for insurance claims?

Yes! If you suspect storm damage, we provide professional roof inspections and can assist with insurance claims. We provide the detailed documentation and reports your insurance adjuster needs to process your claim accurately.

How can I prepare my home for a new roof installation?

To ensure a smooth process, we recommend:

• Clearing vehicles from the driveway.
• Keeping pets safely indoors.
• Securing loose items on interior walls or ceilings (to protect against vibrations).

What happens if it rains during my roofing project?

We monitor the weather daily. We only schedule work during clear windows; however, if unexpected rain occurs, we are prepared with heavy-duty tarps to immediately seal and protect your home.

Do you offer roofing financing options?

We believe a safe home should be affordable. Charlestown Roofs offers flexible roofing financing options to help you manage the cost of a replacement with comfortable monthly payments.

What if you find hidden damage during the repair?

Transparency is key. If we discover underlying issues (like wood rot) during the tear-off, we will contact you immediately. We discuss the necessary repairs and only proceed with your explicit approval.

Who do I contact if I have questions after the job is done?

Our relationship doesn’t end when the last shingle is laid. Simply contact our office to speak with our customer service team. We are committed to resolving any concerns swiftly to ensure your total satisfaction.

Do you offer other home improvement services?

Yes! Beyond being a premier roofing company, we also provide estimates for:

• Gutter installation and repair.
• Siding and window replacement.
• Soffit and trim work.
• Deck building and patio covers.